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Critical issue response
The plumbing under the model
Most engagements start with one and grow into the rest.
The handoffs between your systems, written as an n8n workflow you can open, read and re-run — not a script living on one person’s laptop.
An assistant that answers from your material and hands over to a person when it cannot. Scoped to what it is allowed to say before it is scoped to how it sounds.
Retrieval over the documents you already have, so the assistant quotes your policy instead of improvising one. It is the pattern behind WelcomeAI, our own multi-tenant platform.
Models wired into the systems you already run: a classifier on inbound tickets, a drafting step inside the CMS, a summary written back to the CRM.
Every engagement ends with the workflows and prompts in your own account, a written note on what each one does and when it fires, and a handover call with your team.
Retrieval answers from what you wrote. If the policy page is wrong, the assistant is wrong — so the first week usually goes on the documents, not the prompt.
Every response points back at the passage it came from. That is what turns a wrong answer into a document you can fix instead of a prompt you can only guess at.
Automations draft, classify and route. A person approves anything that goes out under your name or changes a record that matters.